Refund and Returns Policy
Thank you for shopping with E Digital Planners. We appreciate your trust in our products. Please read this Refund Policy carefully before making a purchase from our digital download store.
1. Digital Products
All our products are digital downloads, which means they are intangible and accessible instantly upon purchase. Due to the nature of digital products, we handle refund requests in accordance with the following guidelines:
2. Eligibility for Refunds
We offer refunds only in the following situations:
a. Faulty or Defective Products:
If you encounter a technical issue or believe that the product is faulty or defective, please contact our support team at admin@edigitalplanners.com within [01] days of purchase, providing detailed information about the issue. We will work diligently to resolve the problem or provide a replacement.b. Duplicate Purchase:
If you accidentally purchased the same product more than once, please contact us at admin@edigitalplaners.com within [01] days of purchase with the relevant purchase details. We will refund the duplicate purchase amount to you.
3. Refund Process
To request a refund, please follow these steps:
a. Email us at admin@edigitalplanners.com with your refund request, specifying the reason for the refund and providing any necessary details, such as order number, purchase date, and product details.b. Our support team will review your request and may request additional information if needed to verify eligibility.
c. If your request is approved, we will initiate the refund process.
4. Refund Methods
Refunds will be processed using the original payment method used for the purchase. Please allow [01] business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.
5. Non-Refundable Situations
Refunds will not be issued in the following situations:
a. You changed your mind or no longer want the product.b. You downloaded or accessed the product files.
c. You provided incorrect or incomplete information during the purchase process.
6. Contact Us
If you have any questions or need assistance, please contact our customer support team at admin@edigitalplanners.com. We are here to help you and provide further information on our refund policy.
Edigitalplanners reserves the right to amend or update this Refund Policy at any time without prior notice. Please review this policy periodically to stay informed about any changes that may affect your purchases.
By making a purchase from our store, you acknowledge and agree to this Refund Policy. Thank you for choosing Edigital Planners for your digital download needs.
